These Terms and Conditions set out the basis on which Man With Van Kensington provides removal, transport, lifting, loading, unloading, and related service support to residential and commercial customers. By placing a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. These conditions are intended to be clear and practical, so that both parties understand the scope of work, the responsibilities involved, and the limits of liability that apply to a man with van Kensington service.

For the purposes of these Terms and Conditions, “we”, “us”, and “our” mean the service provider operating under the name Man With Van Kensington, and “you” or “the customer” means the person, company, or organisation making the booking. These terms apply to all standard and bespoke services, including small moves, single-item transport, student moves, store collections, furniture deliveries, and light commercial jobs. Any variation to these terms must be agreed in writing before the service starts.

The booking process begins when you submit an enquiry, request a quote, or ask us to reserve a vehicle and crew for a particular date and time. A quotation may be based on information provided by you, including the number of items, access conditions, distance, floor level, parking arrangements, and any need for additional labour or equipment. Because quotations rely on the details you provide, they may be revised if the actual job differs from the original description. Once a booking is accepted, you are responsible for ensuring that all information supplied is accurate and complete.

Bookings are only confirmed when we have acknowledged acceptance and, where required, received a deposit or prepayment. A confirmation may be issued by email, text, or other agreed method. The scheduled time is an estimate unless expressly stated as fixed, because traffic, weather, access problems, and earlier jobs may affect arrival. We will make reasonable efforts to keep to the agreed time, but we do not guarantee exact arrival unless specifically stated in writing. If the scope of work changes after confirmation, we may adjust the price, vehicle size, staffing, or timing accordingly.

You must ensure that the pickup and delivery locations are reasonably accessible and safe for our team and vehicle. This includes arranging parking where necessary, providing any access codes, notifying building management where appropriate, and removing obstacles that could cause delay or damage. If access is restricted or if we are unable to complete the work due to missing information or unavailable access, waiting time, redelivery charges, or a return visit fee may apply. A man with van Kensington booking is priced on the assumption that the job can be performed in a reasonable and lawful manner.

Where items require dismantling, special handling, or extra protection, you should tell us in advance. We may refuse to move items that are dangerous, unlawful, excessively heavy, poorly packaged, or likely to cause injury or damage. This includes, without limitation, hazardous materials, live animals, cash, jewellery, unboxed liquids, pressurised cylinders, and prohibited goods. Our crew may also decline to move items that are not ready for transport or that present an unacceptable risk. If the service is paused or cancelled because of such issues, charges may still apply for time already spent and any resources committed.

Payments are due in accordance with the quotation or booking confirmation. Unless otherwise agreed, payment must be made by the method we specify and may be required in advance, on the day of service, or immediately after completion. We may ask for a deposit to secure the appointment, particularly during busy periods or for higher-value jobs. Any deposit paid forms part of the total price unless the booking is cancelled in a way that allows the deposit to be retained under these terms. All quoted amounts are based on the information available at the time of booking.

Additional charges may apply if the actual service differs from the original booking. Examples include waiting time, congestion, extra floors without lift access, additional items, unscheduled stops, long carries, failed delivery attempts, parking charges, use of specialist equipment, or additional labour required due to poor packing or late changes. If we incur costs because you fail to provide accurate details or because access is more difficult than described, you agree to pay those costs. A Man With Van Kensington service may also attract surcharges for work carried out outside standard hours, subject to prior notice where practical.

Invoices must be paid in full by the due date stated. If payment is overdue, we may charge reasonable interest and recovery costs to the extent permitted by law. We reserve the right to withhold future services, delay release of goods, or suspend an ongoing job until outstanding sums are settled. Any dispute concerning an invoice must be raised promptly and in good faith, with clear reasons and supporting information. Undisputed amounts remain payable on time even if part of the invoice is questioned.

Cancellations must be made as soon as possible. If you cancel well in advance, we may offer a full or partial refund depending on the notice given and any costs already incurred. If you cancel shortly before the scheduled service, a cancellation fee may apply to reflect reserved labour, vehicle allocation, administration, and lost business opportunity. Where a deposit has been taken, it may be used to offset cancellation charges. If the service has already begun, you will be charged for the work completed and any reasonable expenses incurred up to the point of cancellation.

We may cancel or postpone a booking if the vehicle is unsafe to operate, if the crew cannot complete the job lawfully or safely, if the weather or road conditions make performance impractical, if you fail to provide required information, or if you breach these Terms and Conditions. Where we cancel without fault on your part, we will either reschedule the service or refund any payment received for work not yet performed, as appropriate. We are not responsible for any indirect loss caused by a cancellation or delay, except where liability cannot lawfully be excluded.

If you are not available at the agreed time or if the job cannot proceed because the property is locked, access is blocked, or the items are not ready, the appointment may be treated as a late cancellation or failed attendance. In those circumstances, we may charge for the wasted journey, crew time, and any waiting period before the service was abandoned. For a man with van Kensington appointment, repeated rescheduling or failure to cooperate may result in refusal of future bookings.

Liability is limited to the extent permitted by law. We will take reasonable care when handling your goods, but you acknowledge that moving and lifting items carries inherent risks. You are responsible for ensuring that items are suitably packed, protected, and labelled unless packing has been expressly agreed as part of the service. We are not liable for damage caused by poor packaging, pre-existing defects, concealed weakness, inadequate fastening, or items that are unsuitable for transport in their condition at collection.

We are not responsible for loss or damage arising from your failure to disclose fragile, high-value, or specially handled items. Where you ask us to move items that are already damaged, unstable, or assembled in a way that makes them difficult to transport, you do so at your own risk. You should check furniture, appliances, electronics, and any boxed goods before the job starts. If you believe any item is unusually valuable, you should tell us in advance so that we can consider whether additional precautions or insurance arrangements are appropriate.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Subject to that, our liability for direct loss or damage shall be limited to the value of the affected item, or to the total fee paid for the specific service, whichever is lower, except where a higher amount is required by law or has been expressly agreed in writing. We do not accept liability for consequential loss, loss of profit, loss of business, or loss of opportunity.

Waste regulations apply to any removal, disposal, clearance, or transport of unwanted items. If our service includes waste collection or disposal, you must ensure that the materials are described accurately and that they are lawful for us to handle. We will not collect or dispose of hazardous waste, clinical waste, asbestos, solvents, chemicals, gas bottles, electrical waste where prohibited by applicable rules, or any item requiring specialist licensed treatment unless such service has been expressly agreed and lawfully arranged. Misdescription of waste may lead to refusal of service and additional charges.

You are responsible for separating items that are to be kept from items that are to be removed, and for identifying any materials that may be subject to environmental restrictions. If we agree to remove waste, you acknowledge that waste handling must comply with applicable UK legislation, including rules on lawful transport, transfer, and disposal. We may require you to sign or confirm that the waste belongs to you or that you have authority to dispose of it. If waste is found to be improperly declared, we may refuse to move it, return it to you, or charge for storage, disposal, or compliance measures where lawful.

Man With Van Kensington does not permit illegal dumping, fly-tipping, or disposal practices that breach environmental duties. Where required, waste must be taken only to authorised facilities and handled in accordance with the law. Any claim that items are “rubbish”, “junk”, or “to be thrown away” does not remove your obligation to identify hazardous or restricted materials. If you provide misleading information about waste, you may be liable for all resulting costs, fines, penalties, and third-party claims to the extent allowed by law.

Our team may refuse to carry out any instruction that is unlawful, unsafe, abusive, or outside the agreed scope. We may also stop work if conditions become unsafe, if there is a serious dispute at the property, or if the customer or any other person interferes with the service in a way that creates risk. In such cases, we may charge for the time already spent and any reasonable loss caused by the interruption. This is intended to protect our staff, your property, and the quality of the service.

You agree to provide a suitable working environment, including reasonable access, adequate lighting where needed, and a safe route for moving items. You must inform us of any special considerations such as narrow staircases, fragile flooring, shared entrances, restricted parking, or building rules that may affect the job. If we are asked to move items through areas that may be damaged or obstructed, we may require written acceptance of the risk before proceeding. The Man With Van Kensington service is provided on the basis that customers cooperate fully and act honestly throughout the booking and collection process.

Where any item is delivered to a third party or left at a location instructed by you, responsibility passes in accordance with your instructions once delivery is completed. If you ask us to leave items unattended, in a reception area, or with another person, you accept the risk that they may be lost, moved, or damaged after delivery. We are not responsible for delays caused by third parties, such as building staff, porters, landlords, or couriers, where those delays are outside our control.

Governing law and jurisdiction are straightforward: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will normally apply to that booking, unless a change is required by law or is agreed between the parties. Continued use of our service after any update indicates acceptance of the revised terms for future bookings. It is your responsibility to read the terms before confirming an appointment.

If any matter is not expressly covered by these Terms and Conditions, it will be dealt with in a reasonable and lawful manner consistent with the nature of a man with van Kensington service and with general principles of contract law. These conditions form the entire agreement between the parties in relation to the service, except for any written variation signed or otherwise agreed by both parties. No statement made before booking shall override these terms unless confirmed in writing.

By booking with Man With Van Kensington, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you have authority to arrange the service, that the information you provide is accurate, and that you will cooperate fully to ensure a safe, lawful, and efficient move. These terms are designed to protect both sides and to ensure that the service is delivered fairly, transparently, and with proper regard to property handling, payment, and compliance.