Man with Van Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Kensington provides removal and related services to private and business customers. By placing a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Company means Man with Van Kensington, the provider of removal and associated services.

1.2 Customer means the person, firm or organisation that requests or accepts a quotation or booking from the Company.

1.3 Services means any removal, collection, delivery, loading, unloading, packing, unpacking, or associated services provided by the Company.

1.4 Goods means any personal effects, furniture, equipment, boxes or other items which are the subject of the Services.

1.5 Work Location means any property or location where the Services are carried out, including collection and delivery addresses and any intermediate storage or access points.

1.6 Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides man and van services, domestic and commercial removals, and related services within its service area, including collection and delivery to and from surrounding districts and other UK destinations as agreed.

2.2 The exact nature of the Services, including the number of staff, size of vehicle, estimated duration and any additional services, will be set out in the quotation or booking confirmation issued by the Company.

2.3 Any Services not expressly included in the Companys quotation or confirmation will be treated as additional services and may incur extra charges.

3. Booking Process

3.1 Bookings may be requested by the Customer via the Companys accepted communication channels. A booking is only confirmed when the Company issues an express confirmation of the date, time, type of service and price.

3.2 The Customer is responsible for providing accurate and complete information at the time of requesting a quotation or making a booking, including:

a. Full collection and delivery addresses.

b. Details of property type, floor level and access restrictions, including stairs, lifts, parking limitations, congestion zones or loading restrictions.

c. A clear description of the Goods, including any unusually heavy, bulky or fragile items.

d. Any special handling requirements or time constraints.

3.3 Quotations are based on the information provided by the Customer. If the information is incomplete or inaccurate, the Company reserves the right to adjust the price, resources or schedule accordingly.

3.4 Quotations are normally valid for the period stated on the quotation. If no period is stated, quotations are valid for 30 days from the date of issue, subject to availability of vehicles and staff.

3.5 The Company reserves the right to refuse or cancel any booking at its discretion, including where it reasonably believes that providing the Services may present a health and safety risk, involve prohibited waste, or otherwise be unlawful.

4. Customer Responsibilities

4.1 The Customer must ensure that they or an authorised representative are present at the Work Location for the duration of the Services, unless otherwise agreed in writing.

4.2 The Customer is responsible for:

a. Ensuring adequate parking and access for the Companys vehicles throughout the service period.

b. Obtaining any necessary permits, permissions or authorisations from building management, local authorities or other parties.

c. Packing all Goods safely and suitably for transport, unless packing services are expressly included in the booking.

d. Identifying and drawing attention to any particularly fragile, valuable or delicate items prior to loading.

e. Ensuring that all Goods are ready for removal at the agreed start time, unless packing is included.

4.3 The Customer will be liable for any parking charges, fines, penalties or additional costs incurred as a result of inadequate arrangements for parking or access, unless the fault lies solely with the Company.

5. Payments and Charges

5.1 The basis of charging will be clearly set out in the quotation or booking confirmation and may be by hourly rate, fixed price, or a combination.

5.2 The Company may require a deposit at the time of booking. The amount and due date of any deposit will be stated in the booking confirmation. Deposits are generally non-refundable, subject to the cancellation terms set out in these conditions.

5.3 Unless otherwise agreed in writing, payment of any balance is due on completion of the Services on the same day. The Company may refuse to unload Goods or continue with the Services until full payment is received.

5.4 Payments must be made using a method accepted by the Company. The Customer is responsible for ensuring that any card or account used for payment has sufficient funds available.

5.5 Where payment is not received when due, the Company may charge interest on the overdue amount at the statutory rate until payment is made in full and may also recover any reasonable costs of debt recovery.

5.6 If the Customer requests additional services, extended time, additional staff or a larger vehicle on the day of service, the Company may agree to provide these at an additional charge, subject to availability. Any such extra charges will be payable in accordance with this clause.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably practicable.

6.2 Where a booking is cancelled by the Customer:

a. More than 48 hours before the scheduled start time, the Company may refund any deposit paid, less any reasonable administrative costs.

b. Between 24 and 48 hours before the scheduled start time, the Company may retain all or part of the deposit as a cancellation fee.

c. Less than 24 hours before the scheduled start time, the Company may charge up to 100 percent of the quoted price to cover staffing and vehicle allocation costs.

6.3 If the Customer wishes to change the date, time, address or scope of Services, the Company will use reasonable efforts to accommodate the request, subject to availability. The Company reserves the right to adjust the price to reflect any changes.

6.4 The Company may cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, major traffic disruption, accidents, vehicle breakdowns or illness. In such cases, the Company will notify the Customer as soon as practicable and will offer a new date or reasonable alternative. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

7. Access and Delays

7.1 The Customer must ensure that the Company has safe and reasonable access to the Work Location at the agreed time. This includes clear stairways, hallways and lifts, and the removal of any obstacles that could delay the work.

7.2 If the Services are delayed or extended due to factors outside the Companys control, including but not limited to inadequate access, waiting for keys, incomplete packing, or the Customer not being present at the agreed time, the Company may charge for additional time at its standard hourly rate.

7.3 The Company will take reasonable care to adhere to agreed arrival and completion times, but such times are estimates only and not guaranteed, particularly for services involving travel across busy parts of the city or beyond. The Company is not liable for losses resulting from delays unless expressly agreed in writing.

8. Excluded Items

8.1 The Company will not handle, pack, transport or dispose of any items that are hazardous, illegal, explosive, corrosive, flammable, toxic or otherwise dangerous, or any items that it reasonably considers unsuitable for carriage.

8.2 The Company will not be liable for loss of or damage to prohibited or excluded items that are not disclosed to the Company and are included within Goods without prior written agreement.

8.3 The Company reserves the right to refuse to transport cash, valuable jewellery, important documents, antiques, fine art, or items of exceptional value unless this has been expressly agreed in writing in advance and additional terms and charges may apply.

9. Waste Regulations and Rubbish Removal

9.1 The Company operates in accordance with applicable waste and environmental regulations. It is not a general waste carrier and will only remove items identified and agreed as part of a removal or clearance service.

9.2 The Customer must not ask the Company to dispose of household refuse, builder waste, chemicals, paint, tyres, electrical waste, or other regulated waste unless the Company has confirmed in advance that it can lawfully do so and has included this within the quotation.

9.3 Where the Company agrees to remove waste or unwanted items, it will do so in accordance with relevant regulations and may use authorised disposal or recycling facilities. Any disposal fees or transfer charges will be clearly explained and added to the quotation or final invoice.

9.4 The Customer remains responsible for any unlawful or non-compliant waste included in the Goods without the Companys knowledge. The Customer will indemnify the Company against any fines, penalties, costs or claims arising from such items.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods or property is subject to the terms of this clause.

10.2 The Company will not be liable for any loss or damage arising from:

a. Inadequate or improper packing by the Customer.

b. Normal wear and tear, scratching or minor marks that may occur during handling and transport.

c. Dismantling or reassembly of furniture or equipment, unless the Company has been negligent.

d. Inherent defects, weaknesses or pre-existing damage in Goods.

e. Atmospheric or climatic conditions such as damp, mould or temperature change.

10.3 The Companys total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable market value of the affected Goods, subject to any overall cap notified to the Customer in advance.

10.4 The Company will not be liable for indirect or consequential losses, including loss of profit, loss of use, loss of opportunity or loss of enjoyment, arising from delay, damage, loss or failure to perform the Services, except where such liability cannot lawfully be excluded.

10.5 The Customer is encouraged to arrange appropriate insurance for high-value or particularly fragile items and to notify the Company in advance of any such items to discuss possible additional precautions or coverage.

10.6 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

11. Claims and Complaints

11.1 Any visible loss or damage to Goods or property should be reported to the Companys staff as soon as possible on the day of service.

11.2 Any formal complaint or claim for loss or damage must be made to the Company in writing within seven days of completion of the Services, providing reasonable detail and evidence of the alleged loss or damage.

11.3 The Company will investigate any complaint or claim made in accordance with this clause and will respond within a reasonable timeframe. The Customer must co-operate with any investigation, including providing photographs, access to the Goods or property, and any relevant documentation.

12. Force Majeure

12.1 The Company will not be in breach of contract or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include extreme weather, traffic incidents, accidents, strikes, lockouts, public events, road closures, or public health emergencies.

12.2 In such circumstances, the Company may suspend the Services for the duration of the event or propose a reasonably alternative solution. If the delay continues for an extended period, either party may contact the other to discuss termination or variation of the Contract.

13. Privacy and Data

13.1 The Company will collect and process personal data only to the extent necessary to provide the Services, manage bookings, take payment and comply with legal obligations.

13.2 The Company will take reasonable steps to keep personal data secure and will not sell or share data with third parties except where necessary for the performance of the Services, for legal or regulatory compliance, or with the Customers prior consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company to exercise any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

15.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

15.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking.